Comments on: AAdvantage Citi credit card hassle

By: Joseph

Joseph — Sun, 03 Feb 2008 22:15:03 +0000

I’m a week late in this thread, but I’ll confirm what Eric said. Citibank (and Chase Manhattan) do make customers go to a notary public to dispute a charge. Others, like BofA and Amex, don’t.

Here’s a link to one of their forms: https://www.citicards.com/cards/wv/pdf/affidavit.pdf

Why require a notary (which some people have to pay for) to confirm my identity. Who would intercept my mail and forge a credit card dispute? No one. It’s especially silly when other card issuers don’t require it.

I think they do it because if the dispute is small, like $10, some people may just not bother with the hassle of going to a notary, and Citibank gets to keep the money.

By: enjelani

enjelani — Thu, 24 Jan 2008 07:50:53 +0000

a good word for Bank of America's credit card division - they've been very good about reversing fraudulent charges and expediting replacement cards.

sorry to hear about your headaches. :(

By: dave

dave — Wed, 23 Jan 2008 06:10:21 +0000

Do you get to keep the 2k AA frequent flier miles? ;)

By: Anastasia L

Anastasia L — Wed, 23 Jan 2008 00:43:30 +0000

A friend of mine at work had the same problem - an obviously stolen card (police report and everything), yet they wanted an affadavit to reverse the charges, and it would still take time.

She was also Citibank. :)

We've had no problems reversing charges on our credit cards, neither of which are Citi. Interesting. Especially since Citibank has an advertising platform of security...