ENTRIES
Welcome to Eric Cheng's online journal! You are not logged in. [ Log in ]
« Corinne, Jack, Ella, GG, Vienna :: index :: Delicious copyright violation »

AAdvantage Citi credit card hassle

:: Tuesday, January 22nd, 2008 @ 4:06:10 pm

:: Tags:

Last month, I had an unauthorized $2,000 charge by Ron’s Honda Center in Soldotna, Alaska. I called them up and spoke with a nice guy named Terry, who told me that their computer systems showed no transactions of $2,000 during the month of December.

I called Citi to report the fraudulent charge, and spoke with a rather annoying service representative. 7-10 day replacement? And I have to get an affidavit notarized?

This was a fraudulent charge, and I need my card to be replaced now! I managed to get 24-hour expedited card replacement, but Citi should really be trying to replace my card as easily and quickly as possible without me having to make it an issue. This is why I like my American Express. They make things easy.

Popularity: 1% | Oakland, CA | link | trackback | posted @ Jan 22, 2008 16:06:10

:: 4 comments (rss)

  1. posted by Anastasia L on Tue, January 22, 2008 @ 4:43 pm

    A friend of mine at work had the same problem - an obviously stolen card (police report and everything), yet they wanted an affadavit to reverse the charges, and it would still take time.

    She was also Citibank. :)

    We’ve had no problems reversing charges on our credit cards, neither of which are Citi. Interesting. Especially since Citibank has an advertising platform of security…

  2. posted by dave on Tue, January 22, 2008 @ 10:10 pm

    Do you get to keep the 2k AA frequent flier miles? ;)

  3. posted by enjelani on Wed, January 23, 2008 @ 11:50 pm

    a good word for Bank of America’s credit card division - they’ve been very good about reversing fraudulent charges and expediting replacement cards.

    sorry to hear about your headaches. :(

  4. posted by Joseph on Sun, February 03, 2008 @ 2:15 pm

    I’m a week late in this thread, but I’ll confirm what Eric said. Citibank (and Chase Manhattan) do make customers go to a notary public to dispute a charge. Others, like BofA and Amex, don’t.

    Here’s a link to one of their forms: https://www.citicards.com/cards/wv/pdf/affidavit.pdf

    Why require a notary (which some people have to pay for) to confirm my identity. Who would intercept my mail and forge a credit card dispute? No one. It’s especially silly when other card issuers don’t require it.

    I think they do it because if the dispute is small, like $10, some people may just not bother with the hassle of going to a notary, and Citibank gets to keep the money.

:: leave a reply

Use: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

RECENT MICROBLOG ACTIVITY
  • Stupid mandarinfish wouldn't mate. Mate, fishies, mate! 4 hrs ago
  • $150 airline fee + $30 orbitz fee to change a domestic flight? Grrr. 5 hrs ago
  • Trying Woopra. Let me know if echeng.com or wetpixel.com suffer in load times, as a result... 10 hrs ago
  • Scratching no see 'em bites feels sooo good 10 hrs ago
  • Side order of fries plus soft serve down the street. Not the best combo. 11 hrs ago
  • @sawhelan Yep, that's the plan. :) 1 day ago
  • Fan spins up on computer. I'm thinking, whaaaa? Oh -- it's Adobe Updater. The author of Adobe Updater should be flagellated mercilessly. 1 day ago
  • At 5:44PM @ GMT +10 Sep 5, 2008, I finished watching all 10 seasons of Stargate SG-1. It took 8 months. I am proud. 1 day ago
  • Great manta encounter this morning! 1 day ago
  • Strangers are prying into my life again. 1 day ago
  • More updates...

Posting tweet...

ARCHIVES
Journal Home
Where is Eric? (password)
Stuff for Sale
September 2008 (3)
August 2008 (34)
July 2008 (34)
June 2008 (32)
May 2008 (26)
April 2008 (15)
March 2008 (19)
February 2008 (31)
January 2008 (43)
December 2007 (33)
November 2007 (29)
October 2007 (29)
September 2007 (9)
August 2007 (19)
July 2007 (10)
June 2007 (17)
May 2007 (26)
April 2007 (38)
March 2007 (39)
February 2007 (13)
January 2007 (35)
December 2006 (35)
November 2006 (14)
October 2006 (6)
September 2006 (20)
August 2006 (24)
July 2006 (32)
June 2006 (17)
May 2006 (23)
April 2006 (16)
March 2006 (16)
February 2006 (26)
January 2006 (34)
December 2005 (17)
November 2005 (21)
October 2005 (18)
September 2005 (17)
August 2005 (5)
July 2005 (15)
June 2005 (20)
May 2005 (25)
April 2005 (7)
March 2005 (22)
February 2005 (20)
January 2005 (38)
December 2004 (6)
November 2004 (24)
October 2004 (16)
September 2004 (22)
August 2004 (12)
July 2004 (17)
June 2004 (15)
May 2004 (11)
April 2004 (35)
March 2004 (40)
February 2004 (29)
January 2004 (36)
December 2003 (20)
November 2003 (18)
October 2003 (10)
September 2003 (18)
August 2003 (10)
July 2003 (34)
June 2003 (12)
May 2003 (49)
April 2003 (42)
March 2003 (42)
February 2003 (15)
January 2003 (7)
December 2002 (17)
November 2002 (19)
October 2002 (24)
September 2002 (22)
August 2002 (20)
July 2002 (21)
June 2002 (14)
May 2002 (15)
April 2002 (11)
March 2002 (13)
February 2002 (20)
January 2002 (17)
December 2001 (16)
Even Older Journal
Travel Journals

VIENNA TENG
Support my friend and favorite singer-songwriter, Vienna Teng!

--- Next Show ---

Schedule coming soon.
[ discography ]

Eric Cheng's RSS Journal Journal RSS
Eric Cheng's RSS Journal Comments RSS

Rice Bowl Journals

proudly powered by wordpress
script exec time: 0.60s
i hate computers.