AAdvantage Citi credit card hassle
:: Tuesday, January 22nd, 2008 @ 4:06:10 pm
:: Tags: Rants
Last month, I had an unauthorized $2,000 charge by Ron’s Honda Center in Soldotna, Alaska. I called them up and spoke with a nice guy named Terry, who told me that their computer systems showed no transactions of $2,000 during the month of December.
I called Citi to report the fraudulent charge, and spoke with a rather annoying service representative. 7-10 day replacement? And I have to get an affidavit notarized?
This was a fraudulent charge, and I need my card to be replaced now! I managed to get 24-hour expedited card replacement, but Citi should really be trying to replace my card as easily and quickly as possible without me having to make it an issue. This is why I like my American Express. They make things easy.
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A friend of mine at work had the same problem - an obviously stolen card (police report and everything), yet they wanted an affadavit to reverse the charges, and it would still take time.
She was also Citibank. :)
We’ve had no problems reversing charges on our credit cards, neither of which are Citi. Interesting. Especially since Citibank has an advertising platform of security…
Do you get to keep the 2k AA frequent flier miles? ;)
a good word for Bank of America’s credit card division - they’ve been very good about reversing fraudulent charges and expediting replacement cards.
sorry to hear about your headaches. :(
I’m a week late in this thread, but I’ll confirm what Eric said. Citibank (and Chase Manhattan) do make customers go to a notary public to dispute a charge. Others, like BofA and Amex, don’t.
Here’s a link to one of their forms: https://www.citicards.com/cards/wv/pdf/affidavit.pdf
Why require a notary (which some people have to pay for) to confirm my identity. Who would intercept my mail and forge a credit card dispute? No one. It’s especially silly when other card issuers don’t require it.
I think they do it because if the dispute is small, like $10, some people may just not bother with the hassle of going to a notary, and Citibank gets to keep the money.